Privacy policy

Welcome to MODRA LIVING, your trusted online retailer at www.modraliving.co.uk We value your privacy and want you to understand how we collect, use, store, and protect your personal information. By accessing our website and using our services, you consent to the terms outlined in this comprehensive privacy policy.

1. Information We Collect

We collect a variety of personal information to ensure the seamless provision of our services, including:

  • Contact Information: Your name, email address, phone number, and postal address.
  • Payment Details: Information necessary to process payments securely for products and services.
  • Account Information: Details related to your MODRA LIVING account, including login credentials.
  • Preferences: Information about your product preferences and interactions with our website.

2. How We Use Your Information

Your information is used for the following purposes:

  • Order Processing: Facilitating the processing and fulfilment of your orders, including shipping and delivery.
  • Customer Support: Providing assistance and responding to your inquiries.
  • Marketing: With your explicit consent, sending promotional materials, updates, and exclusive offers tailored to your preferences.
  • Improving Services: Analysing user interactions and feedback to enhance the functionality and performance of our online platform.

3. Data Security

Ensuring the security of your personal information is our priority. We employ industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, disclosure, alteration, and destruction.

4. Data Sharing

We do not sell or rent your personal information to third parties. However, to provide our services efficiently, we may share your data with trusted partners, such as shipping and payment processing companies. Any data sharing is conducted in strict compliance with applicable data protection laws and only after obtaining your explicit consent.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, understand user behaviour, and improve our website's functionality. You can manage your cookie preferences through your browser settings.

6. Your Rights

As our valued customer, you have the right to:

  • Access: Obtain a copy of your personal information held by MODRA LIVING.
  • Correction: Correct any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal data.
  • Object: Object to the processing of your data for specific purposes.
  • Withdraw Consent: Withdraw any consent provided for data processing.

7. Changes to this Privacy Policy

We reserve the right to update this privacy policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy periodically.

8. Contact Us

For any questions, concerns, or to exercise your data rights, please contact our dedicated team at info@modraliving.co.uk

Thank you for choosing MODRA LIVING. Your privacy is fundamental to our commitment to providing you with an exceptional online shopping experience.